Total Recall: Caracal Edition

Posted: September 11, 2013 in Uncategorized
Tags: , , , , , ,

There has been another recall from the firearms industry making it the 3rd in the last 3 weeks. This time it is Caracal asking for a total recall of all their Model C pistols.

Back in February Caracal issued a press release stating that an incident occurred where a C Model broke during firing and injured the shooter but they were conducting an investigation. One month later in March Caracal released this onto their website,

Caracal Model C Pistol Recall Notice

March 28, 2013 1:36:58 PM : Update to February 27, 2013 Caracal C Pistol Recall

Caracal International LLC instituted a recall of Caracal Model C pistols on February 27, 2013 pending an investigation, because the safety of its consumers is paramount to Caracal.

Caracal has completed its investigation and determined that this recall only applies to a limited number of slides of Model C pistols that had been improperly heat treated.

We are firmly committed to safety and would like to exchange all affected Model C pistols with new ones.

How to determine if your Model C pistol needs to be exchanged:

Remove the slide from the pistol, following the steps given in the user manual for your pistol.  On the inside bottom of the slide you will find an engraved batch number starting with SC, as shown in the photograph below.

Only slides with batch numbers from SC188– to SC222– are covered by this recall and have to be exchanged.

If you own or have access to a Caracal Model C pistol covered by this recall, PLEASE DO NOT LOAD OR FIRE YOUR PISTOL.  Contact customer care to arrange to have your Model C pistol shipped to Caracal.  We will replace your pistol and return a new one to you free of charge as quickly as possible.

If you sold or transferred your Caracal Model C pistol, please contact customer care and provide us with the name and contact information for the person to whom you sold or transferred it, so that we can notify them of this recall.

How to arrange to have your Model C pistol exchanged:

Step 1 – Contact us and provide your name, address, telephone number, the serial number of your Model C pistol, and the batch number on the slide.

For Customers in the United States:        Contact us at 205-655-7050 or info@caracal-usa.com
For Customers in Europe:        Contact us at +49 (0) 3681 854 257 or info@caracal-germany.de
For Customers in other countries:        Contact us at +971(02) 4927111 or    customerservice@caracal.ae

Step 2 – We will send you a pre-paid shipping label and package with instructions so you can return your Model C pistol to us FREE of charge.

Step 3 – We will ship you a new Caracal Model C pistol, FREE of charge.  When we do, we will also send you a FREE magazine to thank you for your patience and cooperation.  Again, we will make every effort to return your new Model C pistol as soon as possible.

Thank you, Caracal International LLC

Fast forward to September 9th having fully completed the investigation Caracal has now recalled all C Models. This is the newest press release from their site,

Recall update – 9 Sep 2013

Caracal Model C Pistol Product Safety Warning and Recall Notice

Caracal International LLC previously instituted a recall of Caracal Model C pistols on March 28, 2013 for batch numbers from SC188- to SC222.

Caracal is now issuing this recall of all Model C pistols in all markets, following the completion of a full investigation. Caracal is initiating this voluntary recall of Model C pistols because the safety of its customers is paramount.

This recall affects all Model C pistols, including but not limited to those with serial numbers which start with the following letters: HM, AA, AD, AG, CA, CB, CC, CD, CE, CF, CG, CH, CI, CJ, CK, CL, CM, CN, CP, CR and CS.

If you own or have access to a Caracal Model C pistol, PLEASE DO NOT LOAD OR FIRE YOUR PISTOL. Please contact Caracal customer care immediately to arrange to have your Model C pistol returned. Caracal will provide you with a full refund of the purchase price of your Caracal Model C pistol or vouchers for other Caracal products. Unfortunately, the potential safety issues cannot be addressed through a repair of the Model C pistol and all Model C pistol’s must be returned for refund.

Step 1 – Please contact customer care in accordance with the below details and provide your name, address, telephone number and details of your purchase.

  • For USA Customers  Contact us at +205-655-7050 or info@caracal-usa.com
  • For International Customers Additional numbers will be published shortly; however please contact us on  recall@caracal.ae in the interim.
    If you have sold or transferred your Caracal Model C pistol to any other person, we ask you to please contact us in any event and provide us with the name and contact information for the person to whom you sold any Model C Pistol so that we may also notify that person of this recall.

Step 2 Customer care will contact you to arrange for a refund in accordance with the above.

We apologize for any inconvenience that this may cause and thank you for your patience and cooperation.

It really is a shame, I have shot a C Model and really enjoyed it. The gun was very well balanced and felt great in my hand so I am sad to see them take these away. But don’t count Caracal out yet. In the midst of this huge recall they have announced a complete overhaul to their pistol line. They have just introduced the CP660, CP661, and the CP662 to replace the former line of pistols. Guns, Holsters, and Gear did a great write-up on the new pistols and it can be found here. Hopefully they have better luck with this line and can put this snafu behind them.

Be sure to head over to the Facebook page and click like I would really appreciate it.

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BS

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